Track123 Tracking Page Setup & Customization Guide

This guide walks you through setting up and customizing your Tracking Page. The page is designed to be simple and flexible, helping you provide customers with a professional order tracking experience.

How to Set Up Your Tracking Page

Step 1: From your dashboard, click Tracking Page in the left navigation menu.

Step 2: Set a custom domain for your tracking page (e.g. trackyourorder  ).

Once completed, your customers can directly access tracking from this page.

Tracking Information Settings

• Search by:
  • Tracking number (default, always enabled)

  • Order number + Email (optional)

    Phone numbers are not supported.

    Time format: Choose your preferred display format (e.g. 08:42 am  ).

    Carrier options:

  • Show carrier logo
  • Show tracking number
  • Enable link to the carrier’s native tracking page

• Additional text:

  Add a custom message above the order lookup section. Supports plain text and HTML (including hyperlinks).

Store Brand Settings

• Store name: Your tracking page domain (e.g. track.yourstore.com  ).
  • Store name cannot be left blank.

  • Once created, it can be edited but not deleted.

    Store link: Add a link to your main store site.

    Logos:

  • Store logo (max 5MB)
  • Favicon logo (max 5MB)
  • If both a title and logo are set, only the logo will appear.
  • If no logo is uploaded, the store name text will be displayed.

Style & Branding

• Brand color: Customize to match your store’s theme.
• Page style: Options include different corner radius preferences (e.g. slightly rounded).
• Custom CSS & HTML: Add advanced styling or layouts to fully align the tracking page with your brand.

Translation

• Supports single-language configuration only.
• Pre-set languages include:
  • English
  • Simplified Chinese
  • Traditional Chinese
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese.
• Customers will only see the selected language.

SEO Optimization

• Set a custom SEO title and description to control how your tracking page appears in search engine results.
• Example:

Track order status
Track delivery status of your packages. Powered by Track123.

By following this guide, you can easily configure a professional tracking page that enhances your customer experience and reinforces your brand identity.