Frequently Asked Questions (Plan & Billing)

💬 How does Track123 count the quota?

✅ Track123 counts quota based on unique tracking numbers.

Each newly synced tracking number will consume 1 tracking quota, regardless of how many updates it receives.

⚠️ Important:

If you are tracking ocean cargo tracking numbers or air waybill numbers, each one will consume 100 tracking quotas due to the complexity and cost of syncing these data.

💬 What happens when I upgrade my plan?

✅ Whether you're upgrading from Free to Paid, or from a lower paid plan to a higher one:

• The upgrade takes effect immediately.
• Your used quota stays the same, and your available quota updates to the new plan’s quota.
• Your billing cycle does not change. We will automatically calculate a prorated fee for the remaining days in your current cycle.

💬How will I be billed when I upgrade my plan?

• We automatically calculate the prorated fee based on the remaining days in your billing cycle.
• For example, if you sign up on May 1 for the $49 plan, you’ll be billed $49 immediately. If on May 15 you upgrade to the $69 plan, then on June 1 you’ll be billed $79. This includes $69 for the renewal of your subscription, plus a $10 prorated adjustment for the half-month difference between the $49 and $69 plans.

💬 What happens when I downgrade my plan?

• The downgrade takes effect at the start of your next billing cycle.
• Your current plan and quota remain active until the cycle ends.
• Downgrades do not generate refunds.

💬 How do I cancel my plan?

✅ You can cancel by switching to the free Starter plan. and it will take effect at the end of your current billing cycle.

💬 What happens if I reach my plan's quota before the billing cycle ends?

Once your quota is used up, new tracking numbers cannot be added automatically. You can either upgrade your plan or pay the usage fee to continue syncing:

• Pro plan ($9–$99/month): $0.04 per extra shipment.
• Advanced plan ($129+/month): $0.02 per extra shipment.

💬 Can I get a refund if I cancel early?

✅ We do not offer partial refunds for unused time.

💬 Will my tracking data be lost if I cancel my plan?

✅ No, your existing tracking numbers will continue to update normally, and your tracking data will be retained even if you switch to the Free plan.

⚠️ However, new tracking numbers will not be synced until you upgrade your plan again.

💡 Still have questions?

If you have any other questions about your subscription, billing, or quota usage, feel free to reach out to our support team.